Privacy Policy
At Morbi Tile Hub, we prioritise your privacy, data protection, and transparency. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you browse our website or place an order for ceramic, vitrified, or porcelain tiles.
By using our website or sharing your information with us, you consent to the practices described in this Policy.
1. Information We Collect
We collect information to process your orders smoothly, coordinate delivery, and improve your shopping experience.
1.1 Personal Information
When you make an enquiry, request a quote, or place an order, we may collect:
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Delivery Address
- GST Number (for B2B invoices)
- PAN Number (if required for high-value transactions)
1.2 Order & Logistics Information
To arrange transport and ensure timely delivery, we collect:
- Delivery pin code
- Contact person details
- Site access details (if shared by customer)
1.3 Website Usage Data
We may collect non-identifiable information, such as:
- IP address
- Device type
- Browser information
- Pages viewed
- Time spent on website
- Cookies and analytics data
This helps us improve website performance and user experience.
2. How We Use Your Information
We use your information strictly for business purposes and to fulfil your orders.
2.1 Order Processing
- Confirming your order
- Sharing order details with the warehouse
- Generating invoices and e-way bills
- Coordinating dispatch and transport
2.2 Delivery & Transport Coordination
Tiles are delivered through third-party transport agencies. To ensure smooth delivery, we share Your Name, Delivery Address, and Mobile Number with the transport company and the assigned truck driver.
This is necessary for:
- Verifying delivery location
- Delivery updates
- Resolving transport queries
2.3 Customer Support
We use your contact details to:
- Send order updates
- Share dispatch information
- Provide assistance
- Resolve issues
2.4 Marketing Communication (Optional)
If you opt-in, we may share:
- New product launches
- Offers and discounts
- Updates from Morbi Tile Hub
You can unsubscribe anytime.
2.5 Legal & Compliance
We may use your information for:
- GST invoice generation
- E-way bill creation
- Record maintenance as required by Indian law
3. Sharing of Information
We do not sell, rent, or trade your information to third parties for marketing. We share your information only with:
3.1 Third-Party Transport Providers
To deliver tiles safely and on time, we share essential delivery details with Logistics companies, Transporters, and Truck drivers.
3.2 Payment Gateways
For online payments, your transaction is processed by a secure, PCI-DSS–compliant payment gateway. We do not store your card details, CVV, or banking passwords.
3.3 Government Authorities
For tax and compliance purposes (e.g., GST), your information may be shared with Government portals, Transport authorities, or Legal departments (if required).
3.4 Internal Team
Limited team members may access your information for Order confirmation, Quality checks, Dispatch, and Support. All access is controlled and monitored.
4. Payment & Financial Data Security
We take financial security seriously.
- All online payments are encrypted using SSL technology
- We never store your card or bank details
- We only accept payments via NEFT, RTGS, IMPS, UPI, and trusted online gateways
- Payment confirmation is shared by SMS/Email
5. Data Retention
We retain your information only for as long as necessary:
- GST & invoice records: 6 years (as per Indian law)
- Customer order history: for support and warranty
- Enquiry details: for follow-ups and service improvement
After this, data is securely deleted or anonymised.
6. Cookies & Tracking Technologies
Our website uses cookies to Improve user experience, Analyse traffic, Remember your preferences, and Enhance site performance.
You may disable cookies through your browser settings. However, some website features may not function properly without them.
7. Your Rights (Indian Consumer Rights + Global Best Practices)
You have the right to:
- Request a copy of the data we hold
- Correct inaccurate information
- Request deletion (where legally possible)
- Opt-out of marketing communication
- Withdraw consent at any time
To request changes, contact us via email provided below.
8. Data Security Measures
We implement multiple layers of security to protect your data: Encrypted website (HTTPS / SSL), Secure servers, Limited data access, Regular backups, and Monitoring/Audits.
While we take strong measures, no online system is completely risk-free. We encourage you to keep your devices secure.
9. Third-Party Links
Our website may contain links to Factory websites, Partner brands, or Blogs. We are not responsible for their privacy practices. Please review their Privacy Policies before sharing information.
10. Children’s Privacy
Our services are intended for individuals 18 years and above. We do not knowingly collect data from minors. If you believe information has been collected from a minor, contact us for immediate removal.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect Legal compliance, Website improvements, or Business changes. Updated versions will be posted with a revised “Last Updated” date. We encourage you to review this page periodically.
12. Contact Us
For questions, concerns, or privacy-related requests, contact us:
Morbi Tile Hub
Address: Near Honest Hotel, 8A National Highway, Morbi
Phone: 7567775672
Email: Morbitilehub@gmail.com
Business Hours: 9:00 AM – 7:00 PM (Mon–Sat)